Carelessly doing foreign trade business with a few years, the deeper experience is that foreign trade orders will always have unexpected unexpected incidents to deal with, incidents from customers, the department, factories, and even have been implicated. In particular, the operation mode of the sales department to customers and factories. Looking back at the road I have walked, I can't say that I have never made any mistakes. Perhaps because of repeated incidents, occasional mistakes, enriched and accumulated experience, learned to deal with problems and live forever. Here are one or two mistakes, and I hope to learn from you.

I had an internship for 4 months in the sales department of a factory before I graduated. After graduation, I came to the factory in Dongguan and entered the sales department. The job during the trial period is to follow up on all the sample orders for a business group. There are 5 salespersons in this group, each with at least 10 customers. After receiving the request from the customer, they will send me an email to follow up. Because of the outstanding performance, after the three-month probation period, the boss decided to let me be independent with the customer. I am still very grateful to this boss. If he does not appreciate him, I am afraid that it has not involved foreign trade work so early. Be aware that according to the department's regulations, the direct salesperson must first start with the order assistant, and at least half a year before they can directly follow the customer. The boss appointed a senior salesperson to take me. He taught me how to quote, the e-mails and quotations that he had written must be sent to the customer after he had seen it, and the documents for delivery to the factory were also checked by him.

In the meantime, I made a mistake. A German customer has been using two company names: A, B. Some S/C writes company A, and some writes company B. I thought that this customer has two company names, just like the sales department and the factory use different names. One day, there were a few urgent samples to be sent to this customer. When I filled out the courier, I wrote the B company's receipt. I didn't have time to check the predecessors and sent it. A few days later, the customer called the manager angrily and asked why he sent it directly to his client. I only know that the original B company name is the customer's main customer, I sent it directly to his customer, this operation is a foul. The manager has compensated the customer in a million ways, and he has calmed down the matter. It was natural for me to be a manager of K. The lesson learned from this is that for novices, more seniors should be consulted and they should not make their own claims. From this incident, I also learned how to deal with customer complaints and dissatisfaction.

After the seniors took me for three months, I let go of my independent visit. I have learned a lot, but it is still inevitable. An old customer asked for 2,800 clown hats, which had never been done before. The customer requests an immediate quotation (FOB BY AIR), and the delivery is very urgent to place an order immediately. I asked the factory to estimate the package size by image and data, and then quoted the price to the customer at the usual air freight rate (LOCAL CHARGES). The factory has estimated the size of the box to be small because it has not been done. After shipping, I realized that this order lost 1W due to the small estimate of the package and the low air freight rate. For goods that are re-charged by air, the accuracy of the box size is fatal. If the quotation is urgently arranged to do a light body sample and repackage, and consult the shipping company for a new air freight price, it will not be a heavy loss.

The third example is about the copyright of branded goods. An old customer sent two samples to me, asking for a quote and doing it. This hat uses a metal button (with the lettering on the button). Since I have not used this button before, I asked for a button to find a button without LOGO. The button was purchased and the word "TOMMY" was placed on it. After the customer placed the order, they used the large materials to make two or three samples, using the same "TOMMY" button. The customer approved the sample and used the button for the goods. After one year of delivery, the customer wrote an email requesting a claim. It turns out that "TOMMY" is a world brand. If you don't have a power of attorney, you can't use this brand's LOGO. The customer's end-user is in Europe. If you still sell your hat, you are likely to be accused of infringement. I felt very embarrassed. I did 4 samples, and the customer and the end customer did not find the word "TOMMY". I didn't know that "TOMMY" was a world brand, and I didn't pay attention to it. As a result, the customer returned the goods and returned to work. China is a factory in the world, and brand awareness is very important. As a foreign trade clerk, we must also have a certain brand copyright awareness.

Leather jacket

Genuine Leather Jacket,Sheep Leather Coat,Women Leather Jacket,Shearling Leather Coat

Cashmere Fiber,Cashmere Yarn Co., Ltd. , http://www.nbcashmereyarn.com

September 16, 2018